Careers At Go Configure
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Field Manager

Department: Employee
Office: Philadelphia
Location: Philadelphia, PA

The District Field Manager will manage their assigned districts comprised of client stores, customers, and independent contractors to deliver exceptional service and maximize profitability.

Job Responsibilities:

Resource Evaluation, Recruitment, and Tech Vetting 

  • Evaluation of district needs and procurement of resources to ensure adequate coverage 
  • Assist in recruitment of technicians by screening 1099 technicians 
  • Provide system, process and service training for new technicians 
  • Accompany technicians or initial service orders for proper evaluation and skill development

Service Provider Development, Mentoring, and Support 

  • Maintain a good business relationship with current technicians and service providers 
  • Coach to improve tech service performance and compliance
  • Promote new products, program awareness and potential opportunities while providing product training, resources and skill set development 
  • Perform tech audits and service quality inspections 
  • Work to improve efficiencies and develop service provider business/ growth 
  • Identify negative trends, behavioral issues and provide a plan for improvement and/or replacement 
  • Drive the expectations of Go Configure and our customers

P&L Profit and Loss 

  • Manager to evaluate and execute sound financial decisions to ensure profitability 
  • Understand and be able to positively impact aspects of P&L
  • Negotiate technicians commission rate, commission increase, and coverage agreements 
  • Process special pay requests and provide resolution to bill amount and commission disputes

Business Development, Client and Store Relationships 

  • Maintain good business relationships with our clients, stores and mutual customers to provide exceptional service experience and continuously improve confidence 
  • Conduct frequent store visits and actively participate in meetings, company initiatives, and special projects 
  • Master all current and new products and establish efficiencies needed to serve in multiple roles and environments 
  • Function as initial point of contact for store and client to prevent further escalation and ensure absolute and immediate solutions. 
  • Evaluate current relationships and recommend any identified changes, improvements and or opportunities with Strategic Planning team 
  • Understand and uphold all Go Configure and client expectations, business practices and service level agreements 
  • Possess the skill and aptitude to successfully operate as your business 
  • Maintain all applicable system settings and administer service provider detail to ensure proper support of client with a focus on the highest quality service
  • Conduct frequent store visits and actively participate in meetings, company initiatives, and special projects

High-Level Escalations 

  • Field Managers will assist in mediation, inspection, and resolution of damage claims.

EDUCATION EXPERIENCE and LICENSING

  • High School Diploma required
  • College, Certification or Vocational Equivalent desired
  • Three or more years of service industry experience
  • Two or more years of supervisory experience desired
  • Experience in Team and Project Management
  • Possess and maintain a valid driver’s license and automobile insurance

keywords: operations, field, dispatch, customer service, installations

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